SERVICE LEVEL AGREEMENT FOR CLOUD COMPUTING AND USABILITY IN PUBLIC AND PRIVATE ENTERPRISES IN NORTH MACEDONIA

Bajrami, Enes and Halili, Festim (2022) SERVICE LEVEL AGREEMENT FOR CLOUD COMPUTING AND USABILITY IN PUBLIC AND PRIVATE ENTERPRISES IN NORTH MACEDONIA. Journal of Natural Sciences and Mathematics of UT, 7 (13-14). pp. 44-50. ISSN 2671-3039

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Abstract

A Service Level Agreement (SLA) is a contract between a cloud service provider and a client that guarantees a certain level of performance. Most Service Level Agreements are now standardized until a client becomes a significant consumer of cloud services, thanks to the emergence of huge utility-like cloud computing providers. In any case, if a cloud provider issuer fails to satisfy the said objectives of minimums then the issuer has to pay the penalty to the cloud provider customer as according to the agreement. So, Service Level Agreements are like coverage rules wherein the enterprise has to pay as according to the agreements if any casualty occurs. We have created a questionnaire for public and private enterprises in North Macedonia to see if they use SLAs when selling or buying between two companies. The aim of paper was to make a questionnaire to see if enterprises in North Macedonia are using SLA during agreement between companies.

Item Type:	Article
Uncontrolled Keywords:	architecture, service, cloud, software, computing, SLA
Subjects:	T Technology > T Technology (General)
Divisions:	Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science
Depositing User:	Unnamed user with email zshi@unite.edu.mk
Date Deposited:	01 Nov 2022 12:19
Last Modified:	01 Nov 2022 12:19
URI:	http://eprints.unite.edu.mk/id/eprint/1121

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