STREAMLINING POSTAL SERVICES IN NORTH MACEDONIA: A CASE STUDY

IMERI, Florinda and MEMETI, Ermira and Memeti, Agon (2023) STREAMLINING POSTAL SERVICES IN NORTH MACEDONIA: A CASE STUDY. Journal of Natural Sciences and Mathematics of UT, 8 (15-16). pp. 234-243. ISSN 2545-4072

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Abstract

The COVID-19 pandemic has indeed been an extraordinary situation that has required adaptation to new circumstances and forced all market players, including postal operators, to adjust to new challenges. It is important to note that the postal industry has faced challenges in the past decade, including declining mail volumes and revenue. However, many postal operators have implemented various strategies to adapt to changing market conditions and remain profitable, including the adoption of modern technologies such as Postal Management Systems. These systems provide a centralized platform to manage and track various postal operations, which can help postal operators optimize their operations and reduce costs. By automating several tasks involved in managing postal services, these systems can reduce manual labor and increase efficiency, enabling postal operators to offer better customer service and improve their bottom line. Overall, implementing a Postal Management System can be an effective strategy for postal operators to overcome the challenges faced by the postal industry and improve their performance in the long run. This paper aims to introduce the benefits of a Postal Management System to the postal services in North Macedonia.

Item Type:	Article
Uncontrolled Keywords:	postal management system, digitalization of postal services
Subjects:	T Technology > T Technology (General)
Divisions:	Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science
Depositing User:	Unnamed user with email zshi@unite.edu.mk
Date Deposited:	04 Nov 2023 22:29
Last Modified:	04 Nov 2023 22:29
URI:	http://eprints.unite.edu.mk/id/eprint/1516

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